How can I cancel my Fortnite Crew subscription?

You can cancel your Fortnite Crew subscription at any time. Even after canceling, your membership will remain active until your current billing period ends and you will keep all previously awarded benefits such as: Battle Passes, V-Bucks, and Crew Packs.

To cancel your Fortnite Crew subscription, select the platform you used to sign up:

To cancel from a web browser, follow these steps:

  1. Navigate to account.microsoft.com/account
  2. Sign in to your Microsoft account.
  3. Select Services & Subscriptions at the top of the page.
  4. Select Manage next to your subscription listing.
  5. Select Turn off recurring billing to the right.
  6. Follow the prompts to turn off recurring billing.

Why were items removed from my account after canceling Fortnite Crew on Xbox?

You have two options when adjusting your Fortnite Crew Xbox subscription with Microsoft.

The first option to stop future recurring Fortnite Crew payments is to visit account.microsoft.com, sign in, and select Turn off recurring billing. With this option, Fortnite Crew items and V-Bucks, you have received as part of the subscription will stay in your account, but future Fortnite Crew monthly payments will not be processed.

The second option is to contact Microsoft support to cancel and request a full refund of your Fortnite Crew purchase. If granted, this option removes Fortnite Crew content from your account, including 1,000 V-Bucks or the items purchased with them and any monthly Crew Packs. You will keep the Battle Pass; however, 950 V-Bucks will be deducted from your wallet. This may result in a negative V-Bucks balance in your Fortnite wallet.

If you see that items have been removed from your Xbox account after canceling your Fortnite Crew subscription, it is likely because your subscription was canceled and refunded by Microsoft. This may have happened if you had previously selected "Cancel subscription" and selected "Cancel now and get a refund" - which refunds your Fortnite Crew subscription - rather than "Turn off recurring billing" - which cancels future recurring billing of your subscription.

Each platform has its own cancellation and refund policies. You can find the Xbox subscription refund policy here and the full terms and conditions here.

If you're looking for more details on canceling Fortnite Crew renewal, please check the FAQs on the Fortnite Crew web page and our knowledge base page for canceling Fortnite Crew.

To cancel a subscription purchased from your Playstation console, follow the steps below:

PlayStation 5:

  1. From your home screen, go to Settings.
  2. Go to Users and Accounts.
  3. Go to Accounts and select Payment and Subscriptions.
  4. Go to Game and App Services.
  5. Navigate to Fortnite from the list of games.
  6. Find Fortnite Crew and select the Turn Off Auto-Renew option. The date that the Fortnite Crew pack expires will be displayed.

PlayStation 4:

  1. From your home screen, go to Settings.
  2. Go to Account Management.
  3. Go to Account Information.
  4. Go to Services List.
  5. Navigate to Fortnite from the list of games.
  6. Find Fortnite Crew and select the Turn Off Auto-Renew option.

To cancel from a web browser, follow these steps:

  1. Navigate to store.playstation.com
  2. Sign in to your account for PlayStation Network.
  3. Click Subscriptions Management.
  4. Select Turn Off Auto Renew.

To cancel a subscription purchased on a Switch console, follow these steps:

  1. Click the Home button on your Switch.
  2. Open the Eshop.
  3. Select your account icon in the top right of the screen.
  4. Select your Subscriptions.
  5. Locate your Fortnite Crew subscription in the list and select Turn Off Automatic Renewal.
  6. Follow the prompts to cancel.

To cancel from a web browser, follow these steps:

  1. Navigate to https://ec.nintendo.com/my/rights
  2. Sign in to your Nintendo Account.
  3. Locate your Fortnite Crew subscription in the list and select Turn Off Automatic Renewal.
  4. Follow the prompts to cancel.

To cancel a subscription purchased on a Samsung mobile device, follow these steps:

  1. On your phone, navigate to the Galaxy Store.
  2. Tap to open the Menu.
  3. Tap on Subscriptions.
  4. Select Fortnite from the app list.
  5. Tap on Cancel.

To cancel a subscription purchased on PC or Android, follow these steps:

  1. Navigate to www.epicgames.com/account
  2. Sign in to your Epic Games account.
  3. Select Subscriptions to the left.
  4. Select the Cog icon to the top right of your subscription.
  5. Select Cancel Subscription.
  6. Follow the prompts to cancel.

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