Slow connection is never fun and we are here to help! For a smooth experience, it is important to have a reliable network connection with a strong signal. Playing on a stable WiFi network or on a solid 4G/5G connection is key.
If you are still experiencing connectivity issues on your Android device, follow the steps below.
Force close your apps
- Swipe up from the bottom of your phone.
- Tap the Clear All button to close all apps that are currently running.
Note: These steps may differ depending on your device. If you run into any bumps, please refer to your phone’s manual.
Restart your device
- Hold the Power button for 2 seconds.
- Select Restart.
Restart your WiFi
- Disconnect your device from your WiFi.
Note: refer to your device’s manual to see specific steps. - Unplug your router from the power source.
- Leave your router unplugged for at least a minute.
- Plug your router back into the power source.
- Wait until the lights turn back on.
- Reconnect your device to the WiFi.
- Test your connection by going to a web page you haven’t been to in a while.
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