I encounter a W-9/W-8BEN Certification Error during the Tax Interview

  1. Verify that you have checked all boxes and certified you are a citizen.
  2. Verify that your Tax Identification Number, your backup withholding status, and your FATCA status (or equivalent questions for you country) are correct.
  3. If any of the statements do not apply to you, make sure you have chosen the correct country at the beginning of the Tax Interview.
  4. Verify that you have provided your full Legal Name as it appears on your Identification documentation.

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