If you have Windows version N, this can be fixed by downloading and installing the Windows Media Pack.
Verify the Windows Version
- Right-click the Windows Icon in the lower left corner.
- Select System.
- On the Edition line look for an N in the Windows version.
Download and Install the Windows Media pack
To download and install the correct version of the Windows Media Pack check out this Microsoft article: https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-n-8622b390-4ce6-43c9-9b42-549e5328e407