At Epic Games, Player Support offers technical support for all our games and the Epic Games Launcher. We want to be sure the support we offer provides a great player experience. Epic Games Player Support offers technical support for all of Epic's games and the Epic Games Launcher.
Epic Games products we offer technical support for:
- Epic Games Launcher
- Issues downloading or installing games
- Issues with features (i.e. Cloud Saves)
- Error codes
- Issues connecting to the launcher
Note: If you're having issues with Windows Installer please reach out to Microsoft support for assistance.
- Fortnite
- Crashes
- Graphics issues
- Connection issues (i.e. Unable to connect)
Note: We don't offer support for latency issues with Fortnite. We understand it's frustrating to have high latency however these issues are best solved by contacting your internet service provider. You can provide their support team with a ping test to our Fortnite servers using the instructions here.
- Rocket League
- Rocket League Sideswipe
- Fall Guys
- Postparty
- Unreal Tournament
- Alan Wake Remastered
- Shadow Complex
- PC Building Simulator
- PC Building Simulator 2
Products that we don't offer technical support for:
Because we only offer technical support for Epic Games products and the Epic Games Launcher, if you need help with another game or product use the links below to get help:
Microsoft Windows/MacOS update issues or error messages
- Contact Microsoft Support or Apple Support
ISP/Latency issues
- Contact your internet service provider’s support site
Third-party game crashes or issues
- Contact the game developer’s support site
Third-party applications/add-ons
- Contact the software manufacturer’s support site
Virtual machine environments
- Contact the software manufacturer’s support site
Blue screen or kernel panic troubleshooting
- Contact the system manufacturer’s support site or local computer technician
Hardware installation, troubleshooting, overclocking
- Contact the system manufacturer’s support site or local computer technician
Overheating issues
- Contact the system manufacturer’s support site
Troubleshooting specific router settings or malfunctions
- Contact the router manufacturer’s support site
Troubleshooting specific third-party firewall or antivirus settings
- Contact the software manufacturer’s support site
Troubleshooting advanced service pack installation or BIOS updates
- Contact the system manufacturer’s support site
Recommendations for specific hardware to replace items to meet system requirements
- Contact the system manufacturer’s support site or contact a local computer technician