Proxy servers often cause issues trying to use our services. Below are steps to identify if you’re using a proxy and how to disable it.
Identify if you’re running a proxy
There are two ways to determine if you’re using a proxy or not.
Proxy Settings
- Click on Start in the bottom left corner.
- Type Proxy Settings.
- Select Proxy Settings (System Settings), a new window will open.
- Under Manual Proxy Setup, if this is turned ON you’re running a proxy server.
Environment Variables
- Click on Start in the bottom left corner.
- Type Environment Variables, a new window will open.
- Select Edit the system environment variables.
- Look for http_proxy, if you locate it you’re running a proxy server.
Disabling a proxy server
Proxy Settings
- Click on Start.
- Type Proxy Settings.
- Select Proxy Settings (System Settings).
- Under Manual Proxy Setup, set this to OFF.
Environment Variables
- Click on Start.
- Type Environment Variables.
- Select Edit the system environment variables.
- Look for http_proxy and click on it.
- Click on Delete.
- Click OK.
Using the Command Prompt
If you don't see a proxy setup in your Windows settings you can use the Command Prompt to disable any proxies you may have:
- Click Start.
- Type cmd.
- Right-click and select Run as administrator.
- In the Command Prompt, type netsh winhttp reset proxy and press Enter.
If this did not help solve the issue try the next step in our troubleshooting: How do I run games in Offline Mode using the Epic Games Launcher?