Epic Games support emails are from the following domain: @support.epicgames.com.
There are a few reasons that you might not see emails from Epic Support. Usually, it's because they're going to your spam folder or a filter is blocking the messages.
Check the following details to troubleshoot why you’re not receiving our emails:
- Make sure that the email address on your account is correct and free of typos or misspellings, including the email domain.
- Make sure that the storage on your email is not too full, as this will result in emails not being received. If your email storage is full, delete some emails to make space for new emails.
- Check your spam folders.
Note: Make sure the support.epicgames.com domain is not marked as spam or blocked address, refer to your email service provider's support page for steps to unblock the address or unmark it as spam. - Whitelist support.epicgames.com. Refer to your ISP's support page for steps to whitelist an email domain.
- Make sure you’re not using a role-based address like webmaster@ or postmaster@.
See this article for more information: Is there a list of words/names I can’t use in the email for my Epic Games account?
If none of these actions helped, contact your internet service provider (ISP) to make sure they’re not blocking emails from help@support.epicgames.com.