Contacting your hardware manufacturer

For ongoing technical issues that cannot be solved by the troubleshooting provided, you may need to contact your manufacturer.

Microsoft Windows error messages or update issues

MacOS update issues or error messages

PlayStation hardware issues

Xbox hardware issues

Nintendo Switch hardware issues

ISP/Latency issues

  • Contact your internet service provider’s support site

Third-party game crashes or issues

  • Contact the game developer’s support site

Third-party applications/add-ons

  • Contact the software manufacturer’s support site

Virtual machine environments

  • Contact the software manufacturer’s support site

Blue screen or kernel panic troubleshooting

  • Contact the system manufacturer’s support site or local computer technician

Hardware installation, troubleshooting, overclocking

  • Contact the system manufacturer’s support site or local computer technician

Overheating issues

  • Contact the system manufacturer’s support site

Troubleshooting specific router settings or malfunctions

  • Contact the router manufacturer’s support site

Troubleshooting specific third-party firewall or antivirus settings

  • Contact the software manufacturer’s support site

Troubleshooting advanced service pack installation or BIOS updates

  • Contact the system manufacturer’s support site

Recommendations for specific hardware to replace items to meet system requirements

  • Contact the system manufacturer’s support site or contact a local computer technician

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