What items can I refund?
- Any Fortnite Item Shop purchase made with V-Bucks, with the exception of the Level Up Quest Pack and any Gifts sent to friends. Please take a look at this article for more information on how you can refund your Item Shop purchase.
What purchases are not refundable?
If you have questions about refunds for purchases made on the Epic Games Store, please read the Epic Games Store Refund Policy for more information. The list below includes items that are not eligible for a refund per our policy.
- Level Up Quest Packs
- Gifts
- Real-money Purchases (such as V-Bucks or cosmetic bundles)
- Battle Pass
- Battle Pass Tiers
- Loot Llamas (Save the World)
- Event and Weekly Items (Save the World)
- Fortnite Crew Subscriptions
- Fortnite Festival Pass
- Premium Reward Track