If you made purchases through consoles like PlayStation, Xbox, Nintendo, or Samsung devices, this article will help you figure out what you can do if you cannot see your items in your account.
In case you recently made a purchase, and can't see it in your account, try the following:
- Verify that you are logged in to the correct Epic Games account.
- Check if your console's Date and Time are correctly set and match your time zone.
For more info check out this article: How do I sync the clock on my device? - In worst cases it can take a couple of hours for a purchase to show on your account. If it's been less than 2 hours, wait, then check again.
- Try to uninstall the game and install it from the account you made the purchase on. This will help double-check that you are using the correct account.
If you are still not able to see your purchase, reach out to your console support for more information.