When running into issues with Alan Wake Remastered on a console, we suggest trying the following options to resolve the problem:
- Restart the game from the last checkpoint
- Restart the level you are currently on
- Completely close the game out and relaunch it
- Uninstall/reinstall the game on your console
- Make sure to update your system to the latest patch. The below are the latest patch version for your system:
- PS4: 01.03
- PS5: 01.000.003
- Xbox One: 1.0.0.6
- Xbox Series X/S: 2.0.0.4
We want to make sure you get help so for additional support make sure to reach out to your console’s support team using the links below:
FAQ
If I buy the game for one console platform, like the PS4, do I get the PS5 version for free and vice versa?
Yes. Buying the game on a single platform will give you access to all versions of Alan Wake Remastered on that platform.
If I buy a PS4 disc version, can I upgrade to PS5 digital version later down the line?
Yes.
If I buy an Xbox One disc, can I get an Xbox Series X|S digital upgrade?
Yes.
Will the Alan Wake ship with the complete game on Day 1? Or will there be DLC / updates etc.?
Alan Wake Remastered will ship with the full game, and two expansions, The Writer and The Signal on Day 1. There is a Day 1 patch update that enhances the cinematics and a few other bits and pieces. There is no additional paid content planned.