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Network Connectivity Troubleshooting

Last Updated: Jun 03, 2018 01:16PM EDT
Network connectivity issues can manifest in many different ways.  If you suspect that you may have a connectivity issue, please try all of the following steps:
  • Make sure you are using a Broadband internet connection.
    • The FCC defines a Broadband connection as 25 Mbps download/3 Mbps upload.
  • Make sure you are not behind a proxy and do not have epicgames.com filtered.
    • If you are behind a proxy, add an exception for epicgames.com (or ask your IT department to do so).
  • Ensure that ports 80443 (https), and 5222 are unblocked.
    • ​On Windows, complete the following steps:
      1. Navigate to Control Panel> System and Security> Windows Firewall.
      2. Click Advanced Settings.
      3. On the left, click Inbound Rules.
      4. On the right, click New Rule...
      5. Click Port.
      6. Click Next.
      7. In the text box beside Specific local ports, enter ”5222, 443, 80” then click Next three more times.
      8. In the Name box, enter UE4, then click Finish.
    • On macOS, you can see which ports are open using these steps.
  • Try switching your DNS Server (OpenDNS or GoogleDNS
  • Try rebooting your router and modem.
  • Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.

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Liquid error: undefined method `gsub' for nil:NilClass
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Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
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Liquid error: undefined method `gsub' for nil:NilClass
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