How do I delete my billing profile?

To delete your billing profile: Log in to your account here. Click remove next to the billing profile you...

I have a charge from Epic Games I’m not familiar with. I need help.

How long will it take for me to get my money after being refunded?

Refund times vary between different payment methods. For reliable refund processing estimates please contact t...

I had credit in my Account Balance but I no longer see it. What happen...

This can occur if you have changed your address to a location that is different from the currency type that wa...

What forms of payment can I use to make a purchase?

​We support the payment methods in the list below. Available payment methods will vary based on your currency ...

Can I use a pre-paid or virtual pre-paid card to make a purchase?

Unfortunately, at this time Epic Games does not currently accept pre-paid or virtual pre-paid cards. For a li...

What regions are permitted to purchases with Epic Games?

The only regions that are NOT able to make purchases from Epic Games are those under United States Export Rest...

How can I get a receipt for my purchase?

How do I request a refund?

To request a refund please fill out and submit the form below. Refund Request Form

I have a question about my purchase

If you have a question about any purchase you have made please contact us here. If possible please include you...