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Epic Games Billing Support
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How do I request a refund?
Please use the form below to submit a refund request. Online Form - Refund Request Online Form Creator
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How do I delete my billing profile?
To delete your billing profile: Log in to your account here. Click remove next to the billing profile you...
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How do I change the country on my billing profile?
If you have moved and need to adjust the country you currently reside in for the billing profile of your Epic ...
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How can I request to cancel my refund request?
If you have submitted a refund request to the Epic Games' Player Support team you can request to cancel it by ...
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How can I get a receipt for my purchase?
Online Form - Resend Receipt Online Form Builder
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How long will it take for me to get my money after being refunded?
Refund times vary between different payment methods. For reliable refund processing estimates please contact t...
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I have a charge from Epic Games I’m not familiar with.
Online Form - Fraudulent Charge HTML Form Builder
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What forms of payment can I use to make a purchase?
We support the payment methods in the list below. Available payment methods will vary based on your currency ...
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Why can't I pay with my PayPal wallet?
PayPal transactions within the Epic Games marketplaces require the use of a credit or debit card that is linke...
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I had credit in my Account Balance but I no longer see it. What happen...
This can occur if you have changed your address to a location that is different from the currency type that wa...