Fortnite Player Support is steadily working through a significant number of support requests. We're in all-hands mode and are working 24x7 to get us back to the <1 business day response time you know and love.
Please help us help you by not sending in multiple support requests for the same issue. If you've sent in a help request, hang tight. We'll get to you. Also, please keep an eye on our rapidly-evolving knowledge base articles; we're refreshing our knowledge base articles as solutions, insights, or updates on game issues come into focus.
Thanks for hanging in there with us. We appreciate your patience, and are fully engaged and invested on getting you the quickest and most efficient resolutions possible.