Epic Games Support can't see details of purchases made on either the Xbox One Marketplace or the Playstation Store.
If you've purchased the game on console, you can reach first-party support using the following links.
Xbox Support: https://support.xbox.com/en-us
Playstation Support: https://support.us.playstation.com/
If you arrived at this article in error and did purchase through Epic Games directly, you may find the answers you're looking for among our Epic Games Billing Support articles.