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How do I get help if I purchased on console?

Last Updated: Jul 27, 2017 08:24AM EDT
Epic Games Support can't see details of purchases made on either the Xbox One Marketplace or the Playstation Store.

If you've purchased the game on console, you can reach first-party support using the following links.

Xbox Support: https://support.xbox.com/en-us
Playstation Support: https://support.us.playstation.com/

If you arrived at this article in error and did purchase through Epic Games directly, you may find the answers you're looking for among our Epic Games Billing Support articles. 

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